Shipping & Delivery

 

Shipping & Delivery for UAE 

Alita Pleat ships with Aramex, one of the leading express deliveries and logistic services in the middle east. Deliveries take place between 9:00am - 9:00pm. Orders above 450 AED qualify for free shipping, with the exception of same day delivery in the UAE.

Location	Delivery Time	Cut-Off Time	Delivery Charge
Dubai Address	Same Day	12:00pm	AED 35
	Next Day	12:00pm	AED 20
Rest of UAE	2-3 Business Days	3:00pm	AED 20

 

Please note there are certain "non delivery areas" in UAE that we may not be able to deliver to, or it may incur a higher delivery charge with a longer delivery time. 

Shipping & Delivery for GCC Countries

Location	Delivery Time	Cut-Off Time	Delivery Charge
GCC Countries	5-7 Business Days	3:00pm	*Based on shipping weight

  

Rest of the world

Location	Delivery Time	Cut-Off Time	Delivery Charge
Rest of the world	7-10 Business Days	3:00pm	*Based on shipping weight

 

*Delivery charges will be applied based on the shipping weight. This will be displayed and indicated during checkout after you have entered your address.

Kindly note that the shipping fee includes duties or customs tax.

General Delivery Conditions

We are strongly committed to delivering your order in the timelines provided, however, delivery timelines are estimates only. Timelines start from Order confirmation.

If we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Orders are delivered daily except for Fridays and UAE public holidays. It is your duty to ensure appropriate access for deliveries.

Address Changes & Tracking

Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an SMS/email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.

A tracking number will be provided by SMS once your order is confirmed. You will then be able to use the tracking number to track your order here: 

Orders in UAE: https://centuryexpress.me/

Orders in GCC & Rest of World: https://www.aramex.com/ae/en/track/shipments

You may also contact the customer care team from 10am to 10pm on +971 52 617 6968 by phone or Whatsapp, or email info@alitapleat.com for more information.

*Due to the ongoing COVID-19 travel restrictions in the majority of countries, shipping time may be longer than usual.