Below are some common questions regarding shipping & payments. For any other questions, please send it to email@example.com. You may also call or message us through Whatsapp +971529343687
Returns and exchanges are only allowed if an item is defective or not as described. Items should be returned within 7 days, unworn, unwashed, undamaged and unused with the original tags attached. Refunds will be made back to the same credit/debit card used. If Cash On Delivery mode was used, you will be refunded with an online gift code equivalent to the purchase price of each returned item(s), valid for a 6 months. Alternatively, you may also exchange/return the order at our store. Delivery fees, if any, will not be refunded.
You may cancel your order at any time before the order has been shipped from our warehouse. Once you've received the shipping confirmation it will not be possible to cancel your order. You may call or message us through Whatsapp at +971 529 343 687 to enquire about the progress of your order. You may also email us at firstname.lastname@example.org.
We offer worldwide shipping, shipping fee to your country will be indicated during checkout. For more information on shipping to your country, you may call or message us through Whatsapp at +971 529 343 687 to enquire about the progress of your order. You may also email us at email@example.com.
For deliveries within the UAE, your order will take up to 3 business days to reach you upon confirmation of your order. For shipping time to other GCC countries, you order will take up to 7 - 10 business days to reach you upon confirmation of your order. For all other countries, kindly check with one of our friendly staff for more details at firstname.lastname@example.org or through Whatsapp +971529343687. *Due to the ongoing COVID-19 travel restrictions in majority of countries, shipping time may be longer than usual.
Leave us a Whatsapp message at +971529343687 or email us at email@example.com and we will check on your order.
Local delivery charges are AED20 per order for most parts of UAE. Please note there are certain "out of service" areas in UAE that we may not be able to deliver or may incur a higher delivery charge, kindly approach one of our friendly staff to enquire if your delivery address is under this list. International delivery charges vary from country to country, the fee is typically between AED85-100. This will be indicated during checkout after your have entered your address. Kindly note that shipping fee does not include any inbound duties and taxes which your local customs authority deems appropriate.