Below are some common questions regarding shipping & payments. For any other questions, please send it to info@alitapleat.com. You may also call or message us through Whatsapp +971529343687
Unfortunately, we do not accept returns. However, you may exchange your items within 14 calendar days of the delivery date. We accept exchanges for items that are unworn and unwashed. You will be refunded with an online gift code equivalent to the purchase price of each returned item(s), valid for a 6 months. Delivery fees, if any, will not be refunded.
You may cancel your order at any time before the order has been shipped from our warehouse. Once you've received the shipping confirmation it will not be possible to cancel your order. You may call or message us through Whatsapp at +971 529 343 687 to enquire about the progress of your order. You may also email us at info@alitapleat.com.
We offer worldwide shipping, shipping fee to your country will be indicated during checkout. For more information on shipping to your country, you may call or message us through Whatsapp at +971 529 343 687 to enquire about the progress of your order. You may also email us at info@alitapleat.com.
For deliveries within the UAE, your order will take up to 3 business days to reach you upon confirmation of your order. For shipping time to other GCC countries, you order will take up to 7 - 10 business days to reach you upon confirmation of your order. For all other countries, kindly check with one of our friendly staff for more details at info@alitapleat.com or through Whatsapp +971529343687. *Due to the ongoing COVID-19 travel restrictions in majority of countries, shipping time may be longer than usual.
Leave us a Whatsapp message at +971529343687 or email us at info@alitapleat.com and we will check on your order.
Local delivery charges are AED20 per order for most parts of UAE. Please note there are certain "out of service" areas in UAE that we may not be able to deliver or may incur a higher delivery charge, kindly approach one of our friendly staff to enquire if your delivery address is under this list. International delivery charges vary from country to country, the fee is typically between AED85-100. This will be indicated during checkout after your have entered your address. Kindly note that shipping fee does not include any inbound duties and taxes which your local customs authority deems appropriate.
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